The MODU Atelier team would be more than happy to assist you in any way possible. Please contact us via live chat or email (information at the bottom of the page) if you are having any trouble completing your order and we will be there to help as quickly as possible!
Absolutely, we would love to help! Whether you are just browsing, looking for something specific or looking for a gift– please reach out to us via live chat or email (information at the bottom of the page) and we would love to give you more info on our products and collections.
We have created a ring sizer and necklace length guides to help you find the right size. See our sizing information here.
We can advise on approximate delivery times based on if you are ordering from Canada or the United States. Please visit our shipping and returns guide here.
We offer free shipping on all orders above $80. On orders below $80 you can see the shipping rates here.
We currently only ship to North America– Canada and the United States.
There is no signature required upon delivery!
Returns + Exhanges FAQs
Please see all of our return and exchange guidelines here.
Online returns are processed within 3 business days of the items being received by the MODU Atelier team. Once the return is approved you will be notified by email with the refund details.
My Order FAQs
Your order number will be in the Order Confirmation email you receive after you complete your purchase. The order number will be in the subject of the email as well as in the body. If you are part of the MODU Atelier Collective, login into your account (by clicking login in the top right hand corner of the screen) and you will see all of your orders there.
Please note that we cannot change or redirect packages that have been processed or shipped, this includes order cancellations.
All of our payment methods are outlined in the footer of each page - in the bottom left corner. We also accept MODU Atelier gift cards as a form of payment.
Each material needs to be treated and taken care of a little differently. Click here to learn more about our materials and how to care for them.
We offer gift cards in increments of $25, $50, $75, $100, $150, $200, $250 here. If there is an increment you are looking for, and it is currently not offered, please reach out to us via chat or email and we would be happy to help.
The packing slip that is included in all MODU Atelier packages doesn't show pricing as all of the receipts with prices are available through your MODU Atelier Account (create one/ login in the top right hand corner of your page by pressing login) or on your Order Confirmation email.
Our products come in beautiful, sustainable packaging. We do not offer gift wrapping services as we believe that our standard packaging itself will bring a little joy to our customers.
Start a live chat with a member of our customer care team by clicking on that chat icon in the bottom right corner of the screen.
Email our customer care team at: firstname.lastname@example.org
HOURS OF OPERATION
Monday - Friday 9AM - 6PM PST
Saturday - Sunday 10AM - 5PM PST
Free free to reach out to us outside of these hours however we will get back to you in the next working day.