Shipping and Returns
- Order under $80: $8 (3-7 business days)
- Order over $80: FREE (3-7 business days)
- Order under $80: $8 (1-3 business days)
- Order over $80: FREE (1-3 business days)
You will receive an email from us once your order is fulfilled.
IF you enter your email at check out you will receive the below shipment notifications from DHL/Canada Post:
- Shipped - this is when the shipping timelines start
- Estimated Delivery
Customers within North America will not be charged additional duties and taxes – they're on us!
All returns must be:
- Have no signs of wear or damage
- In its original condition with tags still attached
- In all original packaging (box and pouch, if included)
- Returned within 30 days of purchase (the return window begins once the product is shipped)
To initiate a return, please email firstname.lastname@example.org with your order number, style name, style color, and reason for the return. A MODU Atelier team member will respond with a prepaid packing label for you to send back your product.
- There are no returns on Self-Care products. All self-care products will be considered final sale upon purchase.
- There are no returns on Holiday Specials.
- Sale Products (manual or automatic discount code used) follow the regular price return policy (30 days).
- Should the returned item not meet the return guidelines, MODU Atelier has the right to deny a return and have the item re-shipped to customers.
- We are not able to offer exchanges online purchases so please return your product for a refund and repurchase in a different size/color if that is what you desire.
- Shipping charges are non-refundable.
- A pre-paid shipment label will be sent to you once you initiate your return, however we will deduct the shipping cost from the amount that is to be returned to you for your goods. We will communicate the cost to you once confirmed by DHL or Canada Post.
- If you wish to ship the return back to us using the carrier of your choice, please let us know.
- Items Purchased Nov 21 - Dec 24 have 30 days for a full refund OR can be returned until Jan 5th, whichever is longer.
- Product purchased on sale with a discount code or during Black Friday/Cyber Monday also follows the above timelines.